My contact details

Maedeh Samimi
1195 Woodstock Rd,
Loft 18
(Inside Salon Lofts)
Roswell, GA 30075

hello@urbanskincareclinic.com
678-995-9755

Personal Information

Most of the personal information I process is provided to me directly by you, when you contact me by email, contact form, health questionnaire, or sign up to my newsletter. During our correspondence and whilst working on a project I am likely to collect the following information:

  • Email address

  • Phone number

  • Your first name

  • Your last name

  • Skin and medical health information

My email newsletter is powered by ConvertKit which complies with GDPR and data processing regulations. If you provide your email address and subscribe, you can opt out of any future mailings by clicking the unsubscribe link on the newsletter.

The booking and payment process is powered by Square and you can find more information about their Privacy & Security here and for GPDR here.

I also receive personal information indirectly, from the following sources in the following scenarios:

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

This information is shared with Squarespace, the website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

·       These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

·       These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

How I use the information

I use the information that you have provided in order to:

  • Contact you with relevant updates or information

  • Help me to understand which pages on my website are useful

  • Find out how people are discovering me

  • Make strategic business decisions based on Analytics data

I do not share your information with anybody else.

Why I collect this information

Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@urbanskincareclinic.com

(f) I have a legitimate interest.

How I store your personal information

Your information is stored in the following locations, and I have also provided information on how it is removed if you request for it to be deleted.

Squarespace

Analytics and cookies information are stored within Squarespace. It is not possible to delete individual analytics records. I am also unable to remove cookies from your computer.

ConvertKit

Email addresses and information about how you have interacted with my newsletters (for example open rates, clicking links) is stored within ConvertKit. If you unsubscribe you will no longer receive communications from me via that channel but I will be able to see your historical activity. If you wish to be removed entirely from ConvertKit, please get in touch and I will delete your historical activity and contact email.

Google Workplace

This is Google’s business email, calendar and file storage service. I have a list of contacts and your email address will be stored here along with potentially your name, surname and phone number. Within my email I will also store any correspondence we have in the course of treatments, appointments or enquiry. Calendar entries may include location information such as your address along with your name and contact details for the call or meeting. I also use Google Drive but only ever for files shared with me, and my access can be revoked at any time.

If you wish for me to delete your information, please get in touch and I will remove you as a contact. Where appropriate, I will also delete email messages between us, although I may need to keep some messages for my own records. If this is the case, I will let you know which emails this relates to and why I am keeping them.

WhatsApp and Text Messages

Some clients enjoy the convenience of sending information via WhatsApp or text so some personal information may be stored here. If you wish to be removed as a contact or have some/all of our messages deleted, please get in touch.

Dropbox

I use Dropbox to store files relating to client treatments. Some folders are shared with me by clients and in this case, owners of the folder can revoke my access at any time. If the files or folders are not shared with you, I can delete them from the cloud and my local devices on request.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at hello@urbanskincareclinic.com if you wish to make a request.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me at hello@urbanskincareclinic.com.

Privacy Policy of Urban Skin Care Clinic online shop

We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our online shop website, https://urbanskincareclinic.com/shop.

Types of Data We Collect

We collect personal information that you provide to us when you use our services, buy products or interact with us. This includes:

  • Personal Identification Information: Name, email address, physical address, and telephone number.

  • Account Details: purchase history.

  • Payment Information: Credit/debit card details, billing address, and other payment-related information.

Why We Collect This Data

We collect your data to:

  • Process your orders and manage your account.

  • Send receipts and notifications on your orders.

  • Improve and personalize your shopping experience.

  • Communicate with you about our products, services, and promotional offers.

  • Conduct market research and analysis.

Sharing Your Data

We may share your information with third parties in the following circumstances:

  • Product and Service Providers: Companies that provide products and/or services on our behalf, such as payment processing, delivery logistics, and marketing.

Data Storage, Erasure and Security

We and our service providers store personal data in accordance with applicable data protection laws to the extent necessary for the processing purposes outlined in this privacy policy document.

We ensure the security of your personal information by employing both technical and organizational measures. These measures are put in place to reduce the risks related to data loss, misuse, unauthorized access and disclosure, or alteration.

Shipping Policy

We currently ship only within the United States and do not offer international shipping. We offer free shipping on all orders within the United States.

Return Policy

Please carefully review your order before confirming your purchase. All sales are considered final. Due to health and hygiene regulations, we do not offer refunds or exchanges for any products sold through https://urbanskincareclinic.com/shop .