Cancellation Policy

Arrival Time

We understand that delays can happen and we will do our best to accommodate you, however, we need to keep other clients and Urban Skin Care Clinic on schedule, therefore, if a you arrives 15 minutes past your scheduled time, we may have to reschedule your appointment.

Sickness Or Family Emergency

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family, however, when you do not call, text or email us to cancel or reschedule your appointment, you may be preventing another client from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel their appointment within a timely manner and we are unable to schedule you for a visit.

Rescheduling or Canceling an appointment

We kindly request 48 hour advance notice for all cancellations and rescheduling. We reserve the right to charge $50 to your card on file, if you do not show up to your appointment.